frequently asked questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to receive my order?
Depending on location. Orders processed in the Netherlands will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I return my order?
Yes, you can return unused and unopened products within 14 days of receiving your order. Please note that return shipping costs are the responsibility of the customer.
To start a return, simply use our return portal, which will guide you through the process and display any applicable return costs.
For more details, please see our Return Policy and instructions on our Returns page.
Which payment methods do you accept?
We accept the following payment methods:
- iDEAL
- Bancontact
- Credit Cards: Mastercard, Visa, Maestro, & American Express
- PayPal
- Shop Pay
- Union Pay
Please note that other credit cards are not accepted directly on our website. However, you may be able to link them to your PayPal account and complete your purchase using PayPal at checkout.
How long does it take to receive my refund?
Once we have received and inspected your returned product(s) and confirmed they are unused and in original condition, we will issue a full refund to your original payment method. Processing may take up to 5 business days, depending on your bank's processing time.